Shipping & Returns
We ensure your order arrives quickly and smoothly. Please review our shipping options, delivery guidelines, and return procedures below.
Shipping & Delivery Timeframes
Estimated delivery times vary by destination:
| Region | Delivery Window |
|---|---|
| Cairo & Giza | 1 – 3 business days |
| Alexandria & Delta Governorates | 3 – 5 business days |
| Upper Egypt, Red Sea & Remote Areas | 5 – 7 business days |
Delivery & Order Handling
● Courier Contact & Attempts: Our delivery partner will contact you prior to each arrival. A maximum of 3 delivery attempts will be made per order. If the courier is unable to reach you after 3 attempts, the order will be canceled and returned to our warehouse.
● Package Inspection: To ensure shipment integrity and safety, package inspection prior to payment is not permitted.
Rescheduling Your Delivery:
- You may reschedule your delivery date once per order.
- The new date must fall within 1 to 2 business days of the original scheduled date.
- Multiple rescheduling requests cannot be accommodated
Exchanges & Returns
We want you to be completely satisfied with your purchase.
● Processing Time: Once your exchange or return request is submitted and confirmed
by our team, it will be processed within 7 to 10 business days.
● How to Request: To initiate an exchange or return, please reach out to our customer
support team at ecommerce@unimack.com with your order number and details or
through our social media account.
Frequently Asked Questions
Common questions about shipping, delivery tracking, and returns.
Cairo & Giza: 1–3 business days
Alexandria & Delta: 3–5 business days
Upper Egypt, Red Sea & Remote Areas: 5–7 business days
To guarantee product safety, seal integrity, and hygienic handling, package
inspection prior to payment is not permitted by our couriers. If there is any
issue once opened, our customer care team will resolve it under our Return
Policy.
Our courier will contact you and make up to 3 delivery attempts. If the order
cannot be delivered after 3 attempts, it will be returned to our warehouse and
canceled.
Yes. You can request to reschedule delivery once per order, provided the
new date is within 1 to 2 business days of the original scheduled date.
We accept Cash on Delivery (COD) and major debit/credit cards through our
secure Shopify payment gateway.
If you need to update or cancel an order, What’sApp us immediately at +20 115 429 9886 or email ecommerce@unimack.com.
Once an order is dispatched with the courier, changes may no longer be possible.