Privacy Policy

Whether you have an inquiry or need assistance, our team is ready to provide reliable and timely support.

Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.


A. Information You Provide Directly


● Contact Details: Name, email address, mailing/shipping address, and phone number.


● Order Information: Billing address, shipping address, payment confirmations, email,
and phone number.


● Account Credentials: Username, password, security questions, and related credentials used for account safety.


● Shopping Information: Viewed items, cart additions, saved items, loyalty points, product reviews, referrals, and gift cards.


● Customer Support: Information you choose to include when communicating with us (e.g., submitting a support ticket or inquiry).

How We Use Your Information

We use your information to :

Process and fulfill your orders
Communicate with you بشأن orders, updates, or support Improve our website and user experience Send relevant offers or updates (only if you opt in)

Usage Data (Automatically Collected)

When you navigate our Site, we automatically collect certain information regarding your device and interaction with our Services ("Usage Data") via cookies, pixels, and similar technologies. This includes:


● IP address, browser type, and device information.


● Network connection details and access times.


● Pages viewed, links clicked, and general browsing behavior on the Site.

Sharing Your Information

We do not sell your personal data.

We may share your information with :

Trusted service providers (payment processors, shipping partners) Legal authorities if required by law

All partners are required to protect your data.

Information Obtained from Third Parties

We may receive information about you from trusted third-party vendors and service
providers, including:


● E-Commerce Platforms: Providers that support our core site infrastructure (e.g.,
Shopify).


● Payment Processors: Payment partners who securely collect transaction details (e.g., card/bank information, billing address) to fulfill orders and perform our contract
with you.

● Tracking & Analytics Partners: Online tracking providers utilizing pixels, web
beacons, and SDKs when you interact with our Site or advertisements.

How We Use Your Personal Information

● Providing Products & Services: Processing payments, fulfilling orders, managing accounts, shipping, handling returns/exchanges, and sending order/account notifications.


● Marketing & Advertising: Sending promotional communications via email, SMS, or postal mail, and customizing ads/content on our Site and third-party platforms.


● Security & Fraud Prevention: Monitoring, investigating, and protecting against potential fraudulent, illegal, or unauthorized activity.


● Service Improvement & Communication: Providing customer care, analyzing platform performance, and enhancing overall user experience based on legitimate business interests.

Cookies & Tracking Technologies

Like most e-commerce platforms, we use cookies, pixels, and similar technologies ("Cookies") to power, optimize, and analyze our Site performance.


● Shopify Cookies: For specific details regarding cookies powered by our e-commerce platform, please visit Shopify's Cookie Policy.


● Managing Cookies: Most web browsers automatically accept cookies by default. You can adjust your browser settings to remove or reject cookies; however, doing so may impact site functionality and user experience.

How We Disclose Personal Information

We may share your personal information with third parties under specific circumstances,
including:

Category of Personal Information Categories of Recipients
Identifiers (Contact details, order & account info) Service Vendors, Payment Processors, Logistics Partners, Marketing Partners, Affiliates
Commercial Data (Order history, shopping behavior, support queries) Analytics Partners, Customer Support Vendors, Fulfillment Providers
Internet / Network Activity (Usage Data, device info) Data Analytics Providers, IT Infrastructure Vendors
Geolocation Data (Derived from IP address) Network & Security Partners, Analytics Providers

Third-Party Websites & External Links

Our Site may contain links to external websites or social media platforms operated by third parties. We are not responsible for the privacy practices, safety, or content of these third-party services. We encourage you to review the privacy policies of any site you visit outside of eunimack.com.

Children's Data

Our Services are not intended for or directed to children. We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security & Data Retention

  • Data Security: While we implement industry-standard measures to protect your
    data, no security protocol is 100% secure. We recommend using secure channels
    when sharing sensitive information.

  • Data Retention: We retain your personal information only as long as necessary to
    fulfill the purposes outlined in this policy, maintain active accounts, resolve disputes,
    enforce agreements, or comply with statutory retention periods.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:


● Right to Access / Know: Request details on the personal data we hold about you and how it is processed.


● Right to Delete: Request the deletion of your personal information from our systems.


● Right to Correct: Request corrections to inaccurate or incomplete personal data.


● Right to Data Portability: Receive a copy of your personal data in a structured, machine-readable format.


● Right to Restrict or Withdraw Consent: Object to processing or withdraw
previously granted consent where applicable.


● Opt-Out of Marketing: Unsubscribe from promotional communications at any time using the link at the bottom of our emails.

(Non-promotional transactional communications, such as order receipts, will continue).
To exercise any of these rights, please submit a request using the contact information below. We will verify your identity before processing the request.

International Data Transfers

Your information may be stored and processed outside of your country of residence. When transferring personal data internationally (e.g., outside of Europe/UK), we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs), unless the destination country is deemed to provide an adequate level of data
protection.

Contact Us

u have any questions, concerns, or requests regarding this Privacy Policy or our privacy
practices, please contact us at:


● Email: ecommerce@unimack.com


● Address: Uvenues New Cairo Administrative Building, New Cairo, Egypt

FAQs

Your data is processed securely through encrypted SSL protocols. Credit
card details are handled directly by certified payment processors and are
never stored on our servers.

You can request access, correction, or deletion of your stored account data
at any time by emailing ecommerce@unimack.com.