Please Note: This policy applies exclusively to orders placed on eunimack.com.

For products purchased through third-party retailers, physical stores, or other
partner websites, please refer directly to the return policy of the original place
of purchase.

● 14-Day Return Window: Unopened, unused items in their original
packaging—complete with tags and proof of purchase—may be returned within 14 days of delivery.

● Condition: To be eligible for a refund, the item must be in the exact condition you received it (unused, and sealed).

● Return Shipping Fees: Customers are responsible for the return shipping costs for standard returns.

● Non-Returnable Items: Sale items, promotional items, and gift cards are final sale and cannot be returned or refunded.

• if you receive a damaged, defective, or incorrect product, please notify us immediately.

• Free Returns for Damaged Goods: We will arrange for the return of damaged or wrongly shipped items within 7 - 10 business days depending on your location at no extra cost to you.

● Request Approval: Once your request is submitted and confirmed by our support
team, the collection and inspection process takes 7 to 10 business days.

● Refund Method: Once approved, your refund will be issued to your original payment method (e.g., credit/debit card).

● Processing Time: Card refunds typically take up to 14 business days to reflect on your statement, depending on your card issuer.

To start a return or exchange request, please reach out to our customer care team with your
Order Number and details regarding the item:

● Email: ecommerce@unimack.com

● Social media: @unimack.eg

Thank you for shopping with Unimack!